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Sales/Customer Service speaker & trainer. Author of "The Customer is NEVER Right: Sell More Trucks, Cars, Buses, Parts . . . Anything in One Month."
The greatest privilege is to serve and I'm adamant about the process to do so. You don't invest in training for your staff and company's success; you invest in training for your customers' success. It just so happens the latter results in the former.
You may learn more at www.gpatrain.com, where you'll also find feedback, eLearning and even soft skills apps.