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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
423
81
20
10
3
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Aug 10, 2018

Product Summary

Star Rating Distribution:
423
81
20
10
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

I love our Gubagoo Chat tool. It is the best!
Reviewed by Internet Director 7 days ago
Recommended: YES
✅ Verified Rating

Pros: This is the best chat tool we have used. It is professional, efficient and always on it.

Cons:

They are the best, very professional.
Reviewed by a General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Very professional and functional chat. Leads are good.

Cons:

Conversion rate is high!
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: They give us a great return on investment.

Cons:

They do a good job for our sales team.
Reviewed by a Dealer Professional April 10th
Recommended: YES
✅ Verified Rating

Pros: They even discuss service. Great Asset.

Cons:

Great Reps and Solid Leads
Reviewed by an Owner April 10th
Recommended: YES
✅ Verified Rating

Pros: They keep our sales team busy.

Cons:

Happy with the results.
Reviewed by a BDC Manager April 8th
Recommended: YES
✅ Verified Rating

Pros: Leads have great information and it works 24/7.

Cons:

The best. Very professional handling and alerts.
Reviewed by Fixed Ops Director April 1st
Recommended: YES
✅ Verified Rating

Pros: This is one of the better chats I've seen and used. Support is good, people are very professional.

Cons:

They capture many good leads.
Reviewed by a Dealer Professional April 1st
Recommended: YES
✅ Verified Rating

Pros: They are part of our sales team. They are informed and easy to talk to.

Cons:

Automated responses could be better.
Reviewed by an Internet Director April 1st
Recommended: YES
✅ Verified Rating

Pros: The people managing the chats do what they are supposed to do.

Cons:

Kathy Turnbull is always on Point
Reviewed by an Internet Director April 1st
Recommended: YES
✅ Verified Rating

Pros: My Account Manager, Kathy Turnbull, is just a phone call or an email away. Anytime I need her she response in a timely manner and ensures I not only understand the product but under the value of the product. She has even helped me set up a few of my other tools around what Gubagoo does to enhance the product so I not only get 100% from Gubagoo but 100% from my other vendors. If you deal with Vendors as I do on a daily basis you understand the value you get when you have a responsive rep and Kathy is on the top of my list for GO-TO people! Thank you for having her as part of your team. Her insight and willingness to dig in is priceless to me and my group of dealerships! In a world of new and shiny tools, I am hit with new products that do a similar job, however, she is the reason I will keep your product!

Cons:


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