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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
438
74
20
10
3
Rating by Job Title:

Contact Info

Do you work for Gubagoo? Claim your company page now!

About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Aug 10, 2018

Product Summary

Star Rating Distribution:
438
74
20
10
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

This is one great chat.
Reviewed by a Dealer Professional 4 days ago
Recommended: YES
✅ Verified Rating

Pros: I really like that we can see the chat in real time and make sure things are going smooth for the customer.

Cons:

This is a great communication app for us.
Reviewed by an Owner Last Week
Recommended: YES
✅ Verified Rating

Pros: This is working very well for our site, people love communicating this way. I love the leads and the way it retrieves information from the customers.

Cons:

Love this chat tool.
Reviewed by BDC Manager February 1st
Recommended: YES
✅ Verified Rating

Pros: Very well managed. Very professional and interactive. Great leads.

Cons:

Managed chats are wonderful.
Reviewed by Marketing Director February 1st
Recommended: YES
✅ Verified Rating

Pros: They get good information and quality leads.

Cons: Wish we could jump in, on the chat.

Good chat but not always on top of their game.
Reviewed by a General Sales Manager February 1st
Recommended: YES
✅ Verified Rating

Pros: Managed chats are tough. this one is ok.

Cons: We are currently looking for a new one.

I love this chat tool! It has been great for us!
Reviewed by an Internet Salesperson January 18th
Recommended: YES
✅ Verified Rating

Pros: I love this chat tool! It has been great for us!

Cons:

Good product but way to expensive.
Reviewed by an Owner January 3rd
Recommended: YES
✅ Verified Rating

Pros: We switched because the product wasn't worth the price.

Cons:

Really satisfied!
Reviewed by a Marketing Director Dec 28, 2018
Recommended: YES
✅ Verified Rating

Pros: Great customer service, highly qualified leads.

Cons: None.

They make is so difficult to manage.
Reviewed by Salesperson Dec 21, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: Their reps talk when they don't understand the questions. Their information they give us isn't reliable, We could do better ourselves.

Very cool feature! I love this.
Reviewed by a Salesperson Dec 20, 2018
Recommended: YES
✅ Verified Rating

Pros: The information gathered and sent through this is amazing! Leads galore.

Cons:


Contact Info

Do you work for Gubagoo? Claim your company page now!

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