Pros: I really like that we can see the chat in real time and make sure things are going smooth for the customer.

Cons:

Pros: This is working very well for our site, people love communicating this way. I love the leads and the way it retrieves information from the customers.

Cons:

Pros: Very well managed. Very professional and interactive. Great leads.

Cons:

Pros: They get good information and quality leads.

Cons: Wish we could jump in, on the chat.

Pros: Managed chats are tough. this one is ok.

Cons: We are currently looking for a new one.

Pros: I love this chat tool! It has been great for us!

Cons:

Pros: We switched because the product wasn't worth the price.

Cons:

Pros: Great customer service, highly qualified leads.

Cons: None.

Pros:

Cons: Their reps talk when they don't understand the questions. Their information they give us isn't reliable, We could do better ourselves.

Pros: The information gathered and sent through this is amazing! Leads galore.

Cons: