centralized bdc

Mark Rask

hOw many of you have multiple rooftops and have your bdc departments spread out among them? What are the pros and cons to this?

Derrick Woolfson

In my last auto group, we spread the BDC Agents across the stores. I was not a fan of a centralized BDC because it was harder to communicate with both the sales managers and sales consultants. That and you were not able to take photos of the inventory for a customer. Just my two cents. 

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