Virtual BDC

Brad Wise

Anyone using a virtual "off site" BDC to handle sales and or service leads? In particular eleads?

Pro's

Con's

Sounds too good to be true

Without the cost of an outside training companies ( monthly ) , personnell , space , headaches -it does sound interesting

No vendor responses please

 

Colin Thomas

if one were to outsource, I would suggest e-leads. Nobody else has the manpower and resources/onboarding they do. The problem is, that same pro becomes a con; because they have their own training program it is their training program. Their several hundred agents are trained to handle the dealerships they service.

With that said, I always believe an in house (but) offsite BDC is best. Outsourcing is basically good for those who have given up and refuse to dedicate the time and resources in their own business. 

Mark Rask

We have looked at 3rd party vendors for this.....dont feel like they "know" our company well enough

Christian Salazar

Outside BDC is a only a temporary fix.  Think inside team for long term growth and stability.

Mark Rask

Christian is correct.....the only way to create a long term(good) solution is to have it in house....it takes more work but will pay off 

Mark @ Autobahn Academy

Off-site BDC or Virtual BDC services are not meant for all dealerships. There are pros and cons you should carefully consider :

  • Pros:  
  1. Can be a lot cheaper for dealers vs. regular BDC
    Performance Consistency
    Expertise
    24/7 availability
    No HR headaches (turnover, training,...)
     

Cons:

 

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