Is there any loyalty left in service centers?

Kristen Tepper

According to XTIME -  Customer retention is top concern for 64% of dealers and Only 36% of car owners go to a dealership for regular maintenance and just 22% go for oil changes.

What are you doing in your stores to try to outshine your competition and keep your customers loyal? 

 

 

Derrick Woolfson

@John, this is especially true when it comes to declined services. There are instances where the advisor does not even discuss the suggested services and just declines them; if the customer were to read the print-out they would be confused. Not to mention, they will most likely get an email on the services they declined. Taking five minutes to explain the services is a big deal. 

Suggested Discussions

forum  Start a Discussion

Featured Masters

No members found

CRM - Fixed Ops Products

97%  Recommended Recom'd 70 Ratings
Company: ELEAD1ONE
96%  Recommended Recom'd 26 Ratings
83%  Recommended Recom'd 6 Ratings
Company: DealerSocket
98%  Recommended Recom'd 104 Ratings
Company: ELEAD1ONE

 Rate a Vendor Give feedback in three quick steps

Select a Vendor & Product
Can’t find what you're looking for?
Add a Vendor  or  Add a Product
  •  
  •  
  •