Is there any loyalty left in service centers?

Kristen Tepper

According to XTIME -  Customer retention is top concern for 64% of dealers and Only 36% of car owners go to a dealership for regular maintenance and just 22% go for oil changes.

What are you doing in your stores to try to outshine your competition and keep your customers loyal? 



Derrick Woolfson

@John, this is especially true when it comes to declined services. There are instances where the advisor does not even discuss the suggested services and just declines them; if the customer were to read the print-out they would be confused. Not to mention, they will most likely get an email on the services they declined. Taking five minutes to explain the services is a big deal. 

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