SERVICE1ONE ties all your fixed operation moving parts together into one, easy-to-use solution that completely revolutionizes the way business is done in the service drive and gives motorists the ultimate service experience from beginning to end. Centralize every component of the sales and service process to into one comprehensive, service-based view that provides insight into the technology that helps your shop run faster and smoother, brings in more customers, increases RO transactions, and upsell opportunities.
Online Service Scheduler
Give customers a dynamic, fast interface to shop for services and schedule appointments from anywhere at anytime.
▪ Consistently loads shop capacity
▪ Preselecting maintenance packages or repair needs saves time
▪ No account required; schedule appointments using customer information
Lane Application
The SERVICE1ONE technology eliminates the need for a traditional paper write-up process, optimizing the speed and efficiency of the service lane for both advisors and customers.
▪ Fast customer check-in using VIN scan or search
▪ Walkaround Inspection records damage using built-in camera
▪ Advisor word tracks help overcome owner objections to service
Multi-point Inspection
Our electronic, multi-point inspection process improves shop performance and consistency, ensuring every vehicle gets a multi-point inspection on every visit.
▪ Improves shop productivity through operational efficiency
▪ MPI forms include videos/photos, reducing the number of declined services
▪ Capture 100 percent of declined service repairs
Advisor Training
The SERVICE1ONE Experience Training Program for service advisors and management gives an in-depth view of the SERVICE1ONE product suite and takes your team from the basics through advanced selling techniques, building brand loyalty.
▪ Convenient on-site training and consulting or online self-paced modules
▪ Integrated processes and word tracks embedded in the SERVICE1ONE tools
▪ Two-day workshop in Destin, Florida
Pros: The setup has been a little rocky. Getting everyone to switch to something else is always a task. We have finally got them going and its got its pluses. They have done a great job with the initital setup.
Cons:
Pros: Lead Service One provides us a road to the sale in the Sevice department. it keeps my team on track and proper procedures are adhered to.
Cons:
Pros: We use it to call our customers who have an appt and try and get them intersted in more services or another car.
Cons:
Pros:
Cons: They owe me about 74,000$ after we cancelled with this and they continued to charge me for over the span of 3 years. They claimed I "only cancelled part" and have yet to pay me what they owe me even after they acknowledged it was their fault.
Pros: We were a pilot store for Eleads service crm
Cons: They need to do a lot of things differently and better. Room for improvement
Pros: Good product but it's taking a lot of training for our service crew.
Cons: It's hard to teach old dogs new tricks.
Pros: We also use this tool for training new employees. Our shop runs smoothly.
Cons: We need it as a CRM for our dealership, hopefully someday we will add it.
Pros: Keeps all aspects of our dealership working together. Great tool.
Cons:
Pros: easy to see when one of your customers is in service so you can greet them
Cons:
Pros: Great for sales.
Cons: System didn't work for us. Keeping sales and service separate is a good thing.
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