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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
308
33
8
1
2
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
308
33
8
1
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Excellent Service
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Excellent Service by Jenna Ives every time

Cons: None

Does a great job managing and filtering our leads.
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Great tool for lead management. Smooth and efficient.

Cons:

My Rep Zachary Knudson is very knowledgeable and and available to assist me in a timley fa
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: very attentive and eager to help

Cons: none

Friendly Staff
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Works like a team and helps maintain a healthy relationship with their clients

Cons:

Gathers all info together for great future/organic leads.
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Gathers all info together for great future/organic leads, easy to collect a lot of info.

Cons:

My dedicated support rep always responds in fair amount of time
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Will get answers if he doesn’t know and works hard to not provide bad info

Cons:

Appts and feedback
Reviewed by an Internet Salesperson November 30th
Recommended: YES
✅ Verified Rating

Pros: Contact center helps with appts and feedback

Cons:

Anytime I have a question they are there...
Reviewed by a BDC Manager November 29th
Recommended: YES
✅ Verified Rating

Pros: Anytime I have a question they are there to help, and get a quick response for any issue we encounter.

Cons: None

Gives us many ways to communicate and track customers.
Reviewed by a General Sales Manager November 26th
Recommended: YES
✅ Verified Rating

Pros: They provide great tracking for leads from all sources. Customers are taken care of and we are happy!

Cons:

We use this for sales and service.
Reviewed by a Dealer Professional November 26th
Recommended: YES
✅ Verified Rating

Pros: Pros: Tracking is easy. Our performance manager Jessica Ottman is very friendly.

Cons: Cons: Sometimes info takes awhile to get back to our store.


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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