Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: Excellent Service by Jenna Ives every time
Pros: Great tool for lead management. Smooth and efficient.
Pros: very attentive and eager to help
Pros: Works like a team and helps maintain a healthy relationship with their clients
Pros: Gathers all info together for great future/organic leads, easy to collect a lot of info.
Pros: Will get answers if he doesn’t know and works hard to not provide bad info
Pros: Contact center helps with appts and feedback
Pros: Anytime I have a question they are there to help, and get a quick response for any issue we encounter.
Pros: They provide great tracking for leads from all sources. Customers are taken care of and we are happy!
Pros: Pros: Tracking is easy. Our performance manager Jessica Ottman is very friendly.
Cons: Cons: Sometimes info takes awhile to get back to our store.
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