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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
243
32
10
1
2
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
243
32
10
1
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

great for additional info
Reviewed by an Internet Director 3 days ago
Recommended: YES
✅ Verified Rating

Pros: integrated to Elead CRM provides great 3rd party feed back

Cons: na

Always there for you
Reviewed by an Internet Director March 28th
Recommended: YES
✅ Verified Rating

Pros: Always are quick to respond very helpful and knowledgeable

Cons: Sadly to learn great details you need the rep alot

Couldn't ask for more
Reviewed by an Internet Director March 27th
Recommended: YES
✅ Verified Rating

Pros: We have two dedicated people that I talk to as well as a call center for outside of normal hours. I get results quickly and professionally.

Cons:

It's a must have
Reviewed by a Group Executive March 27th
Recommended: YES
✅ Verified Rating

Pros: These guys pound the phones for me 7 days a week. We don't miss a beat.

Cons: Should have done this years ago.

Works well with the CRM
Reviewed by a BDC Manager March 25th
Recommended: YES
✅ Verified Rating

Pros: We never lose information. This tool is easy to manage.

Cons:

Information is current and applicable!!
Reviewed by a BDC Manager March 15th
Recommended: YES
✅ Verified Rating

Pros: Every tool Elead has is amazing. information is always updating.

Cons:

GREAT RESULTS AND COST EFFECTIVE
Reviewed by a Dealer Professional March 15th
Recommended: YES
✅ Verified Rating

Pros: GREAT RESULTS, VERY COST EFFECTIVE WHEN COMPARING TO INTERNAL BDC, GREAT REPORTING, MAXIMIZE EVERY OPPORTUNITY

Cons:

Great Product
Reviewed by a BDC Manager March 7th
Recommended: YES
✅ Verified Rating

Pros:

Cons:

Performance Managers
Reviewed by a BDC Manager March 6th
Recommended: YES
✅ Verified Rating

Pros: If you have a great performance manager you have it made

Cons:

Awesome Team
Reviewed by a BDC Manager March 6th
Recommended: YES
✅ Verified Rating

Pros: Very prompt service and always eager to resolve our issues.

Cons: None that I know of


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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