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CIMA Car Care Service Menus Pro-actively informs customers of the services that are due on their vehicle and automatically prices these services (i.e. 15K service) based on your labor and parts pricing. Further, selective services such as a 4-wheel alignment when â€œclickedâ€ on will show a 10 second overview video of why it is important for your customer to have this Dealer recommended service performed. With CIMA Car Care menu's, we pro-actively notify the customer of what you recommend for their car. Further, each service approved by the customer is automatically placed into your CIMA Dealership appointment making it extremely easy to up-sell the customer and allow them to make a confirmed service appointment. If the customer does not elect to take the recommended services, this application is also in each Service Advisorâ€™s screen when the customer arrives on the drive to allow for another selling opportunity.
CIMA CarView is an interactive, Web based software platform that allows service departments to "visually explain" repair recommendations with real-time photos and expert illustrations. All vehicle photos are instantly posted to the service department website and can also be e-mailed or text messaged to customers. Car owners are more likely to trust and approve repair recommendations when visual evidence is provided. CIMA CarView is a mobile application available on iPhone and Android devices.
CIMA Systems patent pending solution is the most advanced Owner-Based Marketing Systems on the market today. We offer unlimited marketing campaigns based on any data which resides in a dealership's Dealer Management System (DMS). Each two-way communications are sent to your prospects/customers based on their preferred method (i.e. phone/email/text. The basic system also comes with CIMA's Auto Apppointment System which allows for automated appointment setting via web and automated phone (which can link directly with your dealership phone system). CIMA's base system also includes CIMA Vision (advanced reporting tool) which provides ROI analysis on each marketing campaign including zip code analysis/ROI, employee productivity including CSI scores, customer valuation etc. ALL FOR ONE LOW FLAT MONTHLY FEE!
Other product features include: 1. CIMA eCapture - our eMail Append Service whereby we capture email addresses for customers within your DMS, 2.CIMA Media- send commercial like multi-medi