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Blueprint, Inc

ServiceMastery

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About the Product

Our flagship service, the Service BDC is one of the most important departments in your dealership and we have the numbers to prove it! With inbound service calls at a record high in 2018, it's virtually impossible to ask your ASMs to field these phone calls AND provide an exceptional experience to those guests in the service drive. That's where we can help. If you're looking to drive Customer Pay repair order counts, create an even flow to your service drive traffic and provide your service clients with an exceptional experience, then ServiceMastery is the answer. A complete service for those looking to implement a Service BDC or for those looking to improve the performance of their current Service BDC. Call us today to inquire about our Service BDC Audit. We measure more than 60 key metrics in order to uncover your current strengths, weaknesses, and areas of opportunity. www.ultimatebdc.com 877.925.2583

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Last edited by Kolbe Meier on Dec 19, 2018

Product Summary

Star Rating Distribution:
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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Provides insight
Reviewed by a BDC Manager Dec 18, 2018
Recommended: YES
✅ Verified Rating

Pros: Blueprint, Inc is an organization that assists in building the foundation to create, develop, and run a functional Call Center. The tools that are made available help to create a manageable environment that enhance the overall business performance using a customer centric approach.

Cons:

Great company to work with
Reviewed by a BDC Manager Dec 18, 2018
Recommended: YES
✅ Verified Rating

Pros: Everyone is efficient, friendly and knowledgeable.

Cons:

ServiceMastery is KEY to SUCCESS
Reviewed by a BDC Manager Dec 14, 2018
Recommended: YES
✅ Verified Rating

Pros: Constant and never ending support from multiple points of contact. Training is thorough for each Service Coordinator as well as the Client Care Manager. Monthly visits keep everything on track. Call and Appointment Contests coupled with the monthly Bonuses keep each coordinator motivated and working hard each month. ServiceMastery will take the service department to the next level and have guaranteed increases. The phone never stops ringing, having the right people and process in place allows for each customer to be handled correctly and no opportunities are missed. Most Service Departments can't say that. Now that we have ServiceMastery in place, I couldn't imagine not having it. Keep up the great work Blueprint, Inc!

Cons: None.


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Blueprint, Inc Products

ServiceMastery
100% Recommended    Recom'd 3 Ratings

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