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Jared Hamilton
From: Jared Hamilton
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Bart Wilson

Bart Wilson Director of Operations, Media

Exclusive Blog Posts

ATTN: Transparency isn't so Transparent

ATTN: Transparency isn't so Transparent

We spend a lot of time reviewing ways to improve the customer's experience whether that is through surveys, studies, or reading endless reports. Howeve…

How Effective Are Your Automotive Dealership's Call Operations?

How Effective Are Your Automotive Dealership's Call Operations?

In reviewing phone call operations at automotive dealerships through call tracking platforms and through personal experiences, I see that it takes far too …

Training on Trust

Training on Trust

I went through an interesting epiphany when I was first promoted to a Sales Manager.  As a sales rep, I was pretty good.  I knew that I made my o…

Who Taught Your Managers How to Lead?

Who Taught Your Managers How to Lead?

Too often we promote rockstar salespeople into management without giving them the skills they need to be successful.  We rely on our managers to t…

Use the Service Department to Build Trust on Your Website

Use the Service Department to Build Trust on Your Website

Check out some of the most popular websites in the world. According to Alexa Internet traffic rankings for North American sites, it goes Google, Y…

The Basics of Career Mapping

What are the basics of mapping career plans for your employees? Here are a few suggestions to get you started.
Ian Coburn

Really good stuff. So often overlooked and necessary for hiring younger staff--they demand it! Also suggest:

1) Create and give training content to identified staff before you have an opening in the role you see them potentially going to, so that they already have been trained for at least some of that role's requirements.

2) Identify personality strengths and weaknesses on your team as part of this process. Have some real tech savvy people on your parts desk but lack some people skills? Look for those skills. A balanced team where staff complement each other well is important; too much of certain skills can lead to holes elsewhere.

Thanks for posting!

R. J. James

Great Tip on People Development and Succession Planning! 

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