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automotiveMastermind

automotiveMastermind

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Star Rating Distribution:
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4
1
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1
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About the Product


automotiveMastermind® revolutionizes the way dealerships and manufacturers find, engage, and win customers by successfully leveraging Big Data Behavioral Analytics. Our proprietary technology analyzes years of customer, service, and market data to help understand and predict exactly which customers are ready to buy, the reasons why, and the key messages most likely to close the sale. automotiveMastermind is proven to grow your business, increase customer satisfaction, and retention.

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Last edited by Rana Meier on May 1, 2017

Product Summary

Star Rating Distribution:
14
4
1
2
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

They are crooks that charge you after you cancel and then refuse to pay you back!
Reviewed by a BDC Manager April 8th
Recommended: NO
✅ Verified Rating

Pros: Pretty cool system

Cons: First, my main gripe. When you cancel a product, that should be the end of it. You don't get charged, you don't use the program. Well, we did our end. Sent in cancellation, did not use the program, did not market. Got charged anyways. They will not pay us back despite the fact that the charges go through General Motors and are not controllable by the dealer. They know they're wrong and still choose to do the wrong thing. Way to burn a bridge! Would not go back to even if they fixed all of their issues. Second, the reason we left. Does not play nice with GM. Incredibly labor intensive process for rebates if you want them to be accurate. Also takes 3-4 days to get everything uploaded properly on their end. Has a separate dashboard for each franchise (we're Buick and GMC). Cannot swap customers between brands. Cannot do used vehicles except on-brand and can only show them going into new. We went to Auto Alert.

Doesn't work well with our CRM
Reviewed by a Salesperson February 6th
Recommended: YES
✅ Verified Rating

Pros:

Cons: not receiving any emails for upcoming service appointments

Randy Halcomb

what CRM?

Doesn't integrate well.with our CRM.
Reviewed by a Sales Manager Dec 13, 2018
Recommended: YES
✅ Verified Rating

Pros: Sometimes a customer needs to be added twice. Can be very time consuming.

Cons:

Randy Halcomb

what CRM?

Audrey  Tillemans

Dealersocket

THE INFO IS ALL IN THERE SO ONCE YOU GET THEM IN IT'S PRETTY MUCH A DONE DEAL
Reviewed by a Salesperson Dec 7, 2018
Recommended: YES
✅ Verified Rating

Pros: EASY FOR BOTH ME AND THE CUSTOMER TO SEE WHAT THE BENEFITS ARE OF GETTING INTO A NEWER CAR. WHENEVER I HAVE SOME DOWNTIME I MINE THROUGH THIS THING AND WORK MY DEALS BEFORE I EVEN PICK UP THE PHONE. WHEN I DO CALL I HAVE A MUCH GREATER CHANCE OF SETTING AN APPOINTMENT WITH A CUSTOMER THAT I NOW HAVE CONTROL OVER. I CALLED THEM. I KNOW THE MILEAGE, THE INTEREST RATE , PAYMENT MAKE MODEL, CARFAX REPORT. I CAN CALCULATE BASED ON ALL THAT INFO AND ADJUST RATES ,PRICING ,MONEY DOWN, TERM ETC. I SOLD TWENTY FIVE CARS IN OCTOBER AND HALF OF THOSE STARTED WITH MASTERMIND AND ENDED IN GOOD GRO$$ DEALS. HAD A SLOW START TO NOVEMBER AND SOLD 6 CARS THE LAST TWO DAYS OUT OF THIS THING. ALL GOOD DEALS

Cons:

Great interface
Reviewed by BDC Manager Nov 8, 2018
Recommended: YES
✅ Verified Rating

Pros: Good predictability on the information. Great interface.

Cons: Does not integrate with our CRM. We have to do manual pulls on data and enter everything in. That is a pain.

Their technology is cutting edge.
Reviewed by a Sales Manager Nov 1, 2018
Recommended: YES
✅ Verified Rating

Pros: They analyze every aspect of our dealership. Amazing product.

Cons: Wish they could expand and be a one stop shop for customers. We love this vendor.

automotiveMastermind is a key factor in our customer retention and direct mail strategies.
Reviewed by a Marketing Director Oct 26, 2018
Recommended: YES
✅ Verified Rating

Pros: Highly Intuitive and user friendly. Great field reps and support.

Cons:

Best way to key into the right customers that we have found.
Reviewed by a Salesperson Sep 24, 2018
Recommended: YES
✅ Verified Rating

Pros: Our Rep Erica Bruno is outstanding! This is a great company too.

Cons:

Great technology and support
Reviewed by a Sales Manager Sep 11, 2018
Recommended: YES
✅ Verified Rating

Pros: system works great for focusing on high probability customers. Our representative Laura Vaughan is extremely helpful and always quick to respond.

Cons: NO CONS

Great Product
Reviewed by an Internet Director Aug 21, 2018
Recommended: YES
✅ Verified Rating

Pros: We've seen consistent growth over the last quarter in sales and ROI with the aM tool. My sales staff chomps at the bit each month waiting for the PCM to drop!

Cons:


Contact Info

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