"Ultimately, the biggest solution to having an improved call center is to have all your systems integrated by using a system that can connect the dots between your CRM system, website, phone systems, and so on."
Any suggestions of providers?
I love this post. It is amazing advice!
We use the term "leadership" too cavalierly in business. The reality is most companies do not want to develop leaders, they want to develop good managers. There is a big difference and the traits and characteristics vary. Having team members with great management skills should be the primary goal. Exhibiting the skills and actions of a leader in the business environment often scares the hell out of the owners and top managers, as leaders will challenge their decision making, encourage risk, and strengthen the loyalty of team members to their causes. It is the rare executives who truly want to develop leaders.
R. J. James
Bart... EXCELLENT article! Just like a vehicle, the Sales Process does need regular maintenance and your Five Points are a great start of a MPI (Multi-Point-Inspection).
R. J. James
How EVs will affect Fixed Ops over the next ten years is definitely Food for Thought!
If you think EVs will end Fix Ops revenue… then you probably think Mexico will pay for The Wall.
I have a Doctor friend with a 3 year old top-of-the-line Tesla with less than 25k. It is in the shop 20% of the time he has had it. Brakes, tires, A/C, software updates are just a few of the frustrating items he has experienced, never mind that he fights with the factory about the over-the-top range claim that has left him nightmares of Range Anxiety.
Fixed Ops Bros and Sisters, don't you worry that EVs might make the Service Department go away like a Snap Chat conversation. It is just bolts and nuts with a lot more electronics …….
Having been a "victim" of this syndrome early on, I've recognized it as I've progressed thru my career. Now, I'm doing something about it to help our younger people on their way up. Check out www.leadershipexcellence.institute