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It’s Official: Texting Boosts Service Satisfaction Scores!

It’s Official: Texting Boosts Service Satisfaction Scores!

The 2019 U.S. Customer Service Index Study results by J.D. Power have been published. You’ve seen the report before, but it should be more than just …

Give buyers high-quality web content - and boost your own search rankings in the process

Give buyers high-quality web content - and boost your own search rankings in the process

  Drawing traffic to your dealerhip's website can seem like a forbidding task, considering the infinite number of websites you are co…

Rock's Rants: Updating Sublets and Rentals

Rock's Rants: Updating Sublets and Rentals

Does your dealership sublet rental cars to customers? I've noticed a pretty common problem that might be causing your dealership to lose money. …

Making Mass Service Campaigns that Commands Personal Responses

Making Mass Service Campaigns that Commands Personal Responses

As a service manager or fixed operations director, this information is for you. There has been much to do about email interactions and direct market…

Auto Emails: Where Are We Now?

Auto Emails: Where Are We Now?

As we know, emails are still relevant in the way we approach corresponding with our customers. So as we continue to evolve as an industry so do our custome…

Making contact–and keeping contact–with in-market car shoppers

Making contact–and keeping contact–with in-market car shoppers

Before the internet burst into the picture, consumers started their car shopping process with a visit to the dealership. In many cases, these shoppers knew…

Manheim Talk About Vehicle Acquisition Technology

Manheim Talk About Vehicle Acquisition Technology

Manheim - Derek Hansen from DrivingSales on Vimeo. We filmed quite a few interviews at NADA2019, and we're continuing to post some of this cont…

What Defines Workplace Harassment?

What Defines Workplace Harassment?

When someone talks about workplace harassment, many of us automatically think of sexual harassment, especially in the wake of the #MeToo movement. While se…

General Community Posts sortcreate  Become a Blogger chevron_right

Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls [video]

Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls [video]

Andy Church shares why keeping up with warranties and recalls can increase profitability in this Quick Tip. …

Speed Matters – Consumer Website or Dealer Website Google Ads

Speed Matters – Consumer Website or Dealer Website Google Ads

Annual announcements are nothing new for Google. If nothing else, Google rolls out new marketing elements, metrics and key performance indicators on a dail…

Freebie Friday: How Do You Stay Motivated? [VIDEO]

Freebie Friday: How Do You Stay Motivated? [VIDEO]

Bill Wittenmyer shares tips on how dealership personnel can stay motivated in this edition of Freebie Friday. …

Razor & Razor Blade Models for Dealerships: Part 1 [VIDEO]

Razor & Razor Blade Models for Dealerships: Part 1 [VIDEO]

Affinitiv CEO & Executive Chairman Scot Eisenfelder shares why dealerships should pay attention to the razor and razor blade models for their store…

Everest Base Camp Trek- The Journey toward the Top of the World

Everest Base Camp Trek- The Journey toward the Top of the World

Nepal has many destinations and regions that are quite amazing and beautiful for trekking journeys. Between the geographical features and cultural dive…

Don’t play the “Blame Game!”

Don’t play the “Blame Game!”

It’s not my fault – but it IS my responsibility to fix it! This attitude has served me very well in my career. All too often we get wrapped …

Takata Strikes Back with a Vengeance

Takata Strikes Back with a Vengeance

I realize that we’re all probably sick of hearing about the Takata airbag recalls. Take a deep breath because it’s not over yet! As faulty Taka…

Is Your Computer Software Costing You Millions Due to Your Employees? [VIDEO]

Is Your Computer Software Costing You Millions Due to Your Employees? [VIDEO]

Erik Nachbahr explains why employees could be endangering dealerships through improper use of computer software. …

How Did We Do?

How Did We Do?

As a part of your toolbox for improving the customer experience and reputation building, reviews are an inexpensive method of ROI. Here are 7 tips to build…

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